Privacy Policy

Last updated: July 1, 2026

Information We Collect

HotelBook collects account, property, booking and guest information required to operate the platform, including contact details provided during registration or support requests.

Hotel Account Information

Property details, staff accounts, subscription information and configuration settings are stored to operate your hotel workspace.

How Information Is Used

Information is used to provide hotel management services, maintain booking records, generate reports and respond to support enquiries.

Guest and Booking Data

Guest stay records, booking details and operational notes are stored to support front desk workflows and reporting for authorized hotel staff.

CNIC and Identity Records

Where captured by the hotel, CNIC and identity details are stored according to property configuration and applicable operational requirements.

Payments

Payment and billing records entered by hotel staff are stored to support checkout workflows and financial reporting.

Cookies

The website and application may use cookies or similar technologies for session management, security and basic analytics.

Data Security

We apply reasonable technical and organizational measures to protect platform data. No method of transmission or storage is completely secure.

Third-Party Integrations

Configured integrations such as Hotel Eye Portal may receive synchronized booking, room and guest data according to hotel settings.

Hotel Eye Integration

When enabled, Hotel Eye Portal receives synchronized operational data configured by the hotel for reporting and compliance workflows.

Data Retention

Data is retained for as long as needed to provide services, meet operational requirements and comply with applicable obligations.

User Rights

Hotels may request access, correction or deletion of account-related information subject to operational and legal constraints.

Contact Information

Privacy enquiries: info@hotelbook.pk

Policy Updates

This policy may be updated from time to time. Material changes will be reflected on this page with a revised effective date.