Refund Policy

Last updated: July 1, 2026

Overview

This Refund Policy explains how HotelBook handles subscription billing, cancellations and refund requests for paid plans.

Subscription Billing

HotelBook subscription fees are billed according to the selected plan and billing cycle at purchase. Feature availability, including Hotel Eye integration, depends on the selected plan and configuration.

Cancellations

You may cancel a subscription according to the terms applicable to your account. Cancellation stops future renewals but does not automatically refund fees already paid for the current billing period unless a refund is approved under this policy.

Refund Eligibility

• Refund requests should be submitted in writing to info@hotelbook.pk.
• Requests are reviewed based on billing status, service activation and the circumstances of the request.
• Approved refunds, if any, are processed to the original payment method where practical.

Non-Refundable Items

• Completed onboarding or custom implementation work already delivered
• Fees for periods where the subscribed service remained available for use
• Third-party charges outside HotelBook billing, including any Hotel Eye portal fees charged by third parties

Chargebacks

Please contact HotelBook support before initiating a chargeback so we can review the billing concern. Unresolved chargebacks may affect account access pending investigation.

Contact

Billing and refund questions: info@hotelbook.pk or use our contact form.